Here is the list of solutions to some common problems you may experience during the system setup of Cloud 9.
- Correct Falcon Start Up Procedure
- Can’t Initialize Application in Windows 7 and Vista
- Can’t connect Touch Device(or crash) and Can’t run Falcon Test in Windows 7
- Falcon Test works well but Cloud 9 crashed during startup
Correct Falcon Start Up Procedure
Recommended Falcon Start Up Procedure
- Plug Falcon firmly to power socket
- Plug Falcon into computer’s/laptop’s USB port(always plug into the same USB port as previous)
- Start up computer/laptop
To test for Falcon’s activation (if required)
- Open Falcon Test application (C:Program FilesNovintFalconTestUtilitiesFalconTest)
- Click on ‘Open’
- Firmly Push & Pull the Falcon handle to near/far position several times
- Wait for 5-10 seconds
- Push & Pull the Falcon handle to near/far position several times
- Move the Falcon handle around
- Open Cloud9
- During opening sequences ( ‘Splash Screen’ / ‘Cloud 9’ window) push & pull the Falcon handle to near/far position
- Click central button
- Error Solving Step A
- Re-plug the Falcon into the USB port.
- Error Solving Step B
- Change the power socket of the Falcon to another one
- Re-plug the Falcon into the USB port.
After re-pluging the Falcon into the USB port, please go back to the Step 1 and go through the procedure again.
- Error Solving Step C
- Remove any memory sticks from USB ports
- Ensure Falcon’s USB cable is connected directly to a rear USB Port, or one definitely not through a hub.
When moving the Falcon handle around, you should see the three numbers in the Position Sensors area changing quickly. If you see this happens, then go to the next step (Step 2).
If you notice any problems, such as Bad Status (Red/Yellow flashing), numbers in position sensors not changing, then you need to go to 3 (Error Solving Step A).
If you notice a problem such as the numbers in Position Sensors area changing slowly, then you need to go to 4 (Error Solving Step B). It is also worth checking 5 (Error Solving Step C), if the problem still exists after you have followed instructions in 4. Also check you have the latest Falcon Drivers (downloaded from Novint’s website http://home.novint.com/support/download.php).
The previous procedure usually ensures the Falcon works correctly in Cloud9.
If on opening you have the cursor stuck in Cloud9 (normally at the top of window), then try Push & Pull several times. If the problem is still there, use Ctrl+Alt+Delete to close Cloud9, then go to the 4 (Error Solving Step B).
Notice: no need to re-plug the power to the Falcon.
After re-plugging the Falcon into the USB port, please go back to the Step 1 and go through the procedure again.
Can’t Initialize Application in Windows 7 and Vista
Cloud 9 will encounter a “Can’t Initialize the Application” error in Windows 7 and Vista.
To solve this problem, you need to follow this instruction (The instruction was created based on Windows 7, the solution to Windows Vista will be the same):
- Right click the Cloud9 icon on your desktop, in the popup menu, select “Property”.
- Within the popup window, choose the “Compatibility” tab.
- Tick the check box for “Run in Compatibility Mode for Win XP (SP3)”,
and also tick the check box for “Run as Adminstrator”.
As shown in the following picture:
- After that, just click “OK” and then run Cloud 9.
- Right click the “Computer” icon on your desktop, in the popup menu, select “Property”.
You shall get a popup window as shown in the following picture:
- Within the popup window, choose the “Device Manager”.
- Within the popup window, extract all devices under “Universal Serial Bus controllers”,
find the device named as “Falcon Haptic”, right click it and select “Update Driver Software” in the popup menu,
As shown in the following picture:
- Within the following popup window, choose “Browse my computer …”, as shown in the following picture:
- Within the following window, locate the folder where Novint Falcon installed (normally shall be “C:Program Files (x86)NovintFalcon”),
and make sure the checkbox of “Include Subfolders” is ticked. As shown in the following picture:
- After that, just click “OK” and “Next”, and then run Cloud 9 or Falcon Test.
- Find out the information of what Graphic Card is using in your computer.
- Go to the Graphic Card manufacturer’s website and search for the latest driver for the model you are using.
- Download the driver. (if you are in Win 7 make sure the driver is for Win 7)
- Install the downloaded driver and just following the on-screen instructions.
- Start Cloud 9 again.
Can’t Initialize Application in Windows 7 and Vista
Cloud 9 will encounter a “Can’t Initialize the Application” error in Windows 7 and Vista.
To solve this problem, you need to follow this instruction (The instruction was created based on Windows 7, the solution to Windows Vista will be the same):
Note: In Windows 7, after you change the compatibility, when you run Cloud 9, if you got an error mesage as shown as the following picture:
Just ignore this message and Cloud 9 will be started up.
Can’t connect Touch Device/Can’t run Falcon Test in Windows 7
In Windows 7, after you have activated Cloud 9, when you click the Cloud 9 icon to run, it may only have a black window and reporting a “Can’t connect Touch Device” error or might just crashed directly reporting a C++ runtime error.
In addition to that, if you got this error message, the Falcon Test (comes with Novint Driver installation package) will also failed to run reporting some DLL file missing.
To solve this, you need to follow this instruction:
Falcon Test works well but Cloud 9 crashed during startup
It was noticed that in some case, after the haptic device was verified work properly by the Falcon Test, Cloud 9 still crashed during the startup and reporting a C++ runtime error.
If so, you will need to download the latest version of the Graphic Card’s driver.
This is important especially for the university/college users, as when the operating system was installed for the university/college computers, the bundled driver might be a default one and this will cause problems.
Following is what to do:
